When you sign your child up to the All Stars programme and select their kit, you will get sent a confirmation email.
The details of your kit order will be contained in this email (in the yellow box).
If you search your inbox and junk/spam folders for firstname.lastname@example.org, you should be able to locate the email.
Alternatively, you can check with your bank to see when the payment went out to establish the date you received your confirmation email.
Otherwise, the helpdesk can assist, call 08000857998 or send an email to email@example.com and we can look into this for you.