When can we offer a refund to a parent?

Refunds can only be authorised and actioned by the All Stars Help Desk. Under no circumstances should a refund be offered to a parent unless: 

• you have had to change the time/date of sessions from the originally advertised time/date and a parent can no longer attend
• you have had to cancel your programme altogether due to a low number of sign-ups

Although you can offer the refund, under no circumstances should you process the refund as this needs to be done by the Help Desk.

Please contact the Help Desk on [e-mail] for further assistance.