To avoid any occurrences of technical issues, we recommend using a laptop or PC with Chrome as your browser as we find this to be the optimal approach in our experience. In addition to this, clearing your cache/cookies in your browser settings can also help.
Please make sure that you are entering parent details first followed by your child’s details.
If you are using a phone or tablet; please note that Apple/iOS tends to work better than Android devices. If you only have an Android device, please try using a personal computer or laptop instead.