Transfer of Ownership of the Business
The existing owner can transfer
If the existing person can login into the Stripe account easily, they can transfer the ownership to the new person so the new person can verify the account.
The existing person who has access to the Stripe account must obtain approval from the committee members before passing the responsibility to another person. The existing person needs to log into their Stripe account – click Help – Support Articles – Contact Support – Select topic ‘Verification’ and Email Us. They must then complete the contact form.
In the contact form at this stage please email Stripe with the instructions ‘I would like to change the ownership of my account.’
Stripe will then reply to the exiting persons email inbox and that person can then reply back to the email to Stripe, copying in the new person and committee member who has approved the transfer, then Stripe will provide the assistance to transfer the account. Please also ensure the email under Settings>account settings is changed to the new person too.
Alternatively you can do this yourself, once you have approval from the committee member:
First add the person under Settings>Team and Security section select Team>select + New member>enter email and select role as Administrator and update.
They will receive a link and can create their user password and login into the account using the email as the username.
Once they are logged in they can upload their ID when requested to do so by Stripe. Take a photo of your driving license front and back beforehand and save it to a folder from where you can select this easily.
Under Settings Cog Icon> Business settings section choose Business details >Management and Ownership select your name>edit and it should allow you to upload your ID here.
To transfer the ownership go to Settings> under Teams section >scroll to the person’s name>select the 3 dots ... and then Edit >select transfer ownership>update.
They should appear under Management and owners under Settings>Business details. They will need to upload their ID eventually under the Settings>Business details if they have not already done so and will receive an email from Stripe to remind them to do so. Please also ensure the email under Settings>account settings is changed to the new person too.
The existing owner is unable to transfer
If the existing person is unable to login/uncomfortable to login as they will have to provide personal ID / no longer available as they have left the organisation or passed away, then it is best to transfer the ownership of the account by completing the letter below.
You will need to complete the attached letter on club letterheaded paper and have another committee member print and approve and sign the transfer letter, creating a pdf document. Please make sure it is in this exact format and no details are missing as they will request it again.
Please also copy the other committee member who has approved the transfer on the email and send to firstname.lastname@example.org who can support you.
What will I need before I begin the letter
You will need the following information for your letter:
- Need the name of current owner.
- Date of birth of current owner
- Stripe account number
Often the name and date of birth can be found in the ClubSpark
If you cannot obtain this information, please email email@example.com and we will attempt to support you with finding this information – please note information will only be supplied if a committee member is CCd on the email request.
Emailing Stripe the letter
We suggest the following email to be sent alongside your letter. Please also CC the committee member that is approving the transfer
Hi Stripe support,
We are an unincorporated non-profit organization and have been asked by England and Wales Cricket Board Ltd to whom our club Stripe account is connected to ask you to help us to transfer the ownership of the club’s Stripe account to (INSERT Name of Person) from the existing administrator, who is no longer available to help.
The email of the administrator is (INSERT EMAIL) and our account number is (INSERT ACCOUNT NUMBER )
Please find attached the completed letter and our committee member (INSERT Name of Person) has approved this transfer and is copied in on this email.
We need to arrange the transfer asap as our programs are restarting next week and the club also needs to verify the business as an unincorporated non-profit organization, so that our payments can be re-enabled.
(INSERT NAME )