Will a CCB need to tell the Help Desk about courses set up?
- No, in 2023 CCBs will need to set up their courses on ClubSpark, set the cost to £40, set the cap to 24 participants and set it as a private link. You will then be ready to share that course link with parent immediately, along with a voucher code for them to use
What should a CCB do if you think you can utilise more bursary places and voucher codes?
- At the end of March, the ECB will communicate with all CCBs and review any used voucher codes to date and ask if you think you will be able to set up more funded courses than originally planned. We will then assess this and distribute some additional voucher codes if required to those who can demonstrate that the additional places will be used. We will then continue to have monthly reviews of the take-up
What should a CCB do if you can’t use all your bursary places and voucher codes?
- The ECB will have regular check-ins with CCBs and be able to see how many codes are being redeemed within each county. If you are certain that you won’t be able to use all your codes, then we will be able to cancel the codes you won’t use and create new ones to redistribute to other CCBs
Are there any exceptions to the distribution and use of a voucher code on an existing paid for course?
- We understand that there may be exceptional circumstances where as a CCB you identify someone that would benefit from a bursary place, but it does not fall within the area or timings of a funded programme you are running. In this scenario, a CCB can use the ad hoc voucher code they have been given, and pass that on to the parent / guardian of that identified participant. CCBs will need to track how many times this ad hoc voucher code has been given out to not exceed its limit
- In 2023 the ECB will also have a set number of voucher codes that sit outside the current distribution of bursary places to CCBs that are specially for use by refugees. We will communicate more about this shortly
What should we do if we or one of our clubs / centres has received third party funding to deliver a free programme, as previously this was set as a zero cost centre by the Help Desk and invoiced afterwards?
- In this instance, you should create the programme on Clubspark as fully costed programme with the normal £40 RRP and set the status as "Direct link only"
- If the club / centre does not have a Stripe account, then the CCB should connect their own Stripe account to the course
- Set the capacity to the programme relevant to the number of places you wish to fund (£25 per participant for All Stars and £15 per participant for Dynamos)
- Complete the detail in this form which outlines the programme details, key contacts plus details of funding and invoicing
- The ECB customer service team will create a voucher code that will be emailed to the contact listed within this form within 5 working days
- The code can then be distributed to the relevant participants along with the link to sign up to the programme
- As per 2022, we will then invoice the third party
How does a CCB know how many people have used the code given to them?
- CCBs, and clubs, will be able to check ClubSpark as they usually would to see how many people have booked onto the course. Because the funded programme courses are closed links, only those who have the course link and the voucher code provided should be able to book on – therefore, the number of bookings = number of times the voucher code has been used
- With the use of the ad hoc voucher code for individuals, the CCB will need to manually track how many times they have given out this voucher code to not exceed its use
- We are also working on the process for a voucher code report for CCBs from ClubSpark, and will communicate as soon as this is ready
Will the introduction of voucher codes impact the way we order kit for Dynamos Intros participants?
- No, the process will be the same this year as it was in 2022, once Dynamos courses are set-up, CCBs will be able to order the Dynamos Intros participant kit through the online shop – for more detail please refer to the Kit and Equipment checklist
Can a CCB use their Stripe Account for a new venue / location so that they don’t have to set-up their own?
- Yes, if the new venue you are working with to run a funded programme does not have a Stripe account for ClubSpark, then you can use your CCB Stripe account and input your details
Can bursary place be used to set up summer holiday programmes?
- Yes, if a CCB has identified a venue / location to run an All Stars or Dynamos funded programme, this doesn’t have to be the traditional 8 week programme and could be run as a holiday camp course
Who should we contact for support?
- If you need support with the use of our voucher codes, please contact the All Stars and Dynamos Cricket help desk