When you have booked a child’s place on your preferred course you should receive two emails within 5 minutes or so of the booking. One will be your confirmation email, and the other will be a copy of your receipt.
If you have not received either of these emails to the email address used in the booking, then it may indicate that something has gone wrong.
To check this, log out of your ClubSpark account and then back in again, click into either the All Stars or Dynamos image. You should be able to see the 'your account' section on the right hand side. Click into this and then into ‘your bookings’ to see all associated bookings.
If your most recent booking is not showing here for you then the payment most likely has not gone through and we would advise you to try again using the following steps:
- Booking on a PC/laptop
- Using Google Chrome as your browser
- Clearing the browsers cache before attempting to book
If you still cannot make the booking after this point, then please get in touch with the helpdesk at email@example.com
*Please do be aware that if a booking is unsuccessful then no money would have been taken and this would be returned back to your account in the form of a reversal.
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